No Returns Policy

At Cosmorad Wholesale, we appreciate your business and strive to provide you with the best products and services. However, due to the nature of our business and the associated logistics costs, we regret to inform you that we do not accept returns. We would like to outline our return policy below:

Shipping Costs and Customs Duties:
As international shipping and customs duties can be expensive, we are unable to cover the costs associated with returning items. Customers are responsible for all return shipping fees and any applicable customs duties.

Quality Issues:
If you encounter any quality issues with the products you receive, we are committed to finding a satisfactory resolution through negotiation. Potential solutions include:

Direct Refund: We may initiate a refund for the affected items.
Discount on New Order: We can offer a discount on your next order as compensation.
Reshipment in New Order: We may include replacement items in your next order.
Contact Customer Service:
For any quality issues or concerns, please contact our customer service team. We are here to assist you in finding the best resolution. Reach out to us via info@cosmorad.com.

Please note that our customer service team is available to discuss and negotiate specific cases, and we appreciate your understanding of our no returns policy. We value your business and are committed to providing a positive experience with Cosmorad Wholesale.

Thank you for your understanding and cooperation.

Sincerely,
Cosmorad